Last updated: March 2026
ProActive is committed to protecting the privacy of the housing associations, landlords, insurers, partners and individuals we work with. This policy explains how we collect, use and safeguard information when you use our website or engage us to provide reactive repairs, emergency maintenance, insurance reinstatement and related services.
We may collect information you provide when you contact us for quotes, enquiries or project discussions, such as your name, organisation, role, email address, phone number and any details about the properties or works you are enquiring about. When you visit our website, we may also collect limited technical information (such as IP address, browser type and pages viewed) to help us understand how the site is used and to keep it secure.
We use the information we collect to respond to your enquiries, prepare quotations, manage and deliver works, and keep appropriate records for housing providers, landlords, insurers and loss adjusters. We may also use information to improve our website, understand the services that are most relevant to our clients, and where permitted, to send occasional updates about ProActive’s services in areas such as insurance repairs, void refurbishment, disrepair and compliance.
Much of our work is carried out in partnership with housing associations, insurers, loss adjusters and other contractors. Where necessary to deliver a project safely and effectively, we may share relevant information (for example, site contact details, property addresses or job references) with trusted partners, subcontractors or suppliers who are involved in the works and who are required to handle that information securely.
We process personal data where it is necessary to respond to your enquiry, to enter into or perform a contract, to comply with legal or regulatory obligations, or where we have a legitimate interest in operating and improving our business and services. We retain information only for as long as needed for these purposes and in line with applicable legal and insurance requirements.
We take reasonable steps to keep information secure and to protect it from unauthorised access, loss or misuse. This includes using appropriate technical and organisational measures when handling project information for housing providers, landlords, insurers and tenants.
Depending on where you are based, you may have rights in relation to your personal data, such as the right to request access to the information we hold about you, to ask for it to be corrected or updated, or to request deletion or restriction of processing in certain circumstances. You may also have the right to object to certain types of processing. These rights may be subject to legal and contractual limitations, for example where we must keep records for regulatory or insurance purposes.
Our website may include links to partner websites, such as housing associations or insurers we work with. These sites are operated independently of ProActive and have their own privacy policies. We are not responsible for the content or privacy practices of those external sites.
We may update this Privacy Policy from time to time to reflect changes in our services, partners or legal requirements. The “Last updated” date above shows when it was most recently revised. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions about this Privacy Policy, how we handle information for housing providers, landlords, insurers or tenants, or if you wish to exercise your data rights, please contact us using the details on our Contact page.